FAQ

1. What is Jade Design?

Jade Dizayn is an online store that offers decorative products, furniture and interior design solutions. We aim to beautify your living spaces with quality products.

2. What materials do you use in your products?

We use a variety of high-quality materials in our products, such as wood, metal, glass, fabric. Detailed material information for each product is in the product description.

3. How are the prices of the products determined?

Our prices vary depending on the material, manufacturing process, design, dimensions and brand of the product. In addition, special campaigns and discounts may also affect prices.

4. How can I place my order?

To place an order, select the product on our website, add it to your cart, then log in with your membership information or as a guest to enter your payment and delivery information and complete your order.

5. What are the payment options?

We offer credit card (Visa, MasterCard), debit card, EFT/money transfer and in some cases cash on delivery options. You can see all options on the payment page.

6. What is the product delivery time?

Our products are generally delivered within 5-7 business days after your order is confirmed. This period may vary during special production or promotional periods.

7. How much is the shipping fee?

Shipping costs vary depending on the weight, size and delivery address of the product. We may also offer free shipping on purchases over a certain amount.

8. How to return a product?

You can return the product within 14 days from the date you received it. You can review the "Distance Sales Agreement" for our return conditions. You must send the product back in its original packaging, flawless and unused.

9. Is there a warranty on the products?

Yes, we offer a specific warranty period for most of our products. The warranty terms are stated in the warranty document that came with the product or in the product description on our website.

10. How can I be informed about discounts and campaigns?

You can be informed about the latest discounts and campaigns by subscribing to our e-mail newsletter or following our social media accounts.

11. Is there a place in your store where I can physically see the products?

Yes.

12. Do you have a gift wrapping service?

Yes, we offer gift wrapping service for certain products. If you would like to receive this service, simply specify it in the order notes.

13. How can I contact customer service?

You can reach our customer service by email (jadedizaynn@gmail.com) or by phone (0533 397 4551). You can also use the contact form on our website.